Privacy Policy

Welcome to AIIT.PRO ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IT assistance platform.

We use information to:

• Provide and improve chat and tool features
• Run analysis tools (for example: image-based tools or safety checks)
• Manage accounts, subscriptions, and access
• Send important service emails (like password resets)
• Keep the service safe (fraud, abuse, and security)
• Comply with legal obligations

If you are in the EU or UK, we rely on the following legal bases to process personal information:

• Service delivery (Contract): We process your account info, chat messages, and usage to provide the service you signed up for.
• Consent: Photo uploads, optional analytics (if we add them), and marketing emails require your explicit opt-in.
• Legitimate interests: We process IP addresses and logs to prevent fraud, abuse, and security threats.
• Legal compliance: We keep records as required by tax/ payment laws.

We do not sell your personal information. We may share information with trusted service providers as needed to run the service.

• AI processing providers: We may send the content you submit (like chat text or an image you upload) to AI providers to generate responses.
• Payments: Stripe processes payments and subscriptions.
• Email delivery: We use an email provider to send service messages like password resets.
• File uploads: If you upload photos/files, they may be stored with an upload/storage provider so we can display them back to you.
• Optional integrations: If you connect services like Slack or Teams for an organization, we store what we need to run that integration.
• Legal requirements: When required by law or to protect rights and safety.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security audits and updates
• Access controls and monitoring

If a data breach occurs that may risk your rights or privacy, we will notify the relevant authorities within 72 hours and inform affected users without undue delay.

You can:

• Access, update, or delete your personal information
• Request a copy of your data
• Object to certain data processing activities
• Withdraw consent where consent is required

You can also use our account tools to manage your data:

• Account Data Tools

To exercise rights by email, contact us at privacy@aiit.pro

We keep information only as long as needed to provide the service, keep it secure, and comply with legal obligations.

For example, conversation history may be kept so you can see past help, and business/team content may be kept so your team can collaborate. You can request deletion.

Our service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

If you are under 16 and located in the EU, or under 13 elsewhere, please do not use this service without a parent or guardian's permission.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

We transfer data to service providers in the United States and other countries, including:

• AI processing providers (e.g., OpenAI) for chat responses
• Stripe (USA) for payments
• File storage providers for photo uploads

These transfers are protected by Standard Contractual Clauses (SCCs) approved by the EU Commission, or the provider's adequacy decision where applicable.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@aiit.pro
• Website: www.aiit.pro